1 │ Introduction
Welcome to the official website of Phytomed Herbs Distributor by Herbs Are Health! By using our website, purchasing products we distribute, or interacting with our services, you agree to comply with these Terms and Conditions, by:
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- Electronic Communications and Transactions Act (ECTA)
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- Consumer Protection Act (CPA)
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- Any other applicable laws in South Africa and internationally
If you do not agree with any part of these terms, please discontinue use of the website and services.
2 │ Use of Our Website & Services
2.1 Eligibility
You confirm that you are at least 18 years of age and are using this site for lawful purposes only.
2.2 Prohibited Use
You agree not to:
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- Use our website or products we distribute unlawfully
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- Misrepresent your identity
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- Infringe intellectual property rights
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- Link to our site from websites with unverified health claims (e.g., claiming products we distribute cure cancer without evidence)
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- Upload viruses or malicious code
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- Engage in spamming, phishing, scraping, or crawling
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- Interfere with website security or functionality
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- Reverse-engineer or tamper with website code and components
3 │ Products & Medical Disclaimer
3.1 Product Information
Phytomed herbal products are distributed as natural wellness aids. They are not evaluated or endorsed by SAHPRA or the U.S. FDA. We do not claim they diagnose, treat, or cure any medical condition unless explicitly stated and approved.
3.2 Medical Disclaimer
Consult a healthcare provider before use if you are:
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- Pregnant or breastfeeding
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- Using chronic medication
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- Diagnosed with a medical condition
All products must be used as directed.
3.3 Health & Safety Disclaimer
Consult a healthcare provider before use if you are:
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- Use as directed
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- For adults unless stated
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- Do not exceed dosage
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- Store in a cool, dry place, away from children
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- Do a patch test for topical products
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- Discontinue and consult a doctor if reactions occur
3.4 Product Liability Disclaimer
Use is at your own risk. Phytomed Herbs Distributor by Herbs Are Health is not liable for:
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- Allergic reactions
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- Incorrect or excessive use
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- Results that vary between individuals
Natural variations in colour, texture, and aroma are expected and do not affect quality or efficacy.
4 │ Orders & Order Acceptance
We reserve the right to accept, reject, or cancel any order if:
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- Fraud or non-payment is suspected
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- There are errors in product description or pricing
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- The product is unavailable or restricted in your region
A purchase contract is formed only once we confirm your order and receive payment.
5 │ Payment Policy
5.1 Accepted Methods
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- Paystack
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- EFT (Electronic Funds Transfer)
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- Mobile Money (where applicable)
5.2 Payment Conditions
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- Orders are processed only after full payment clears
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- Invoices are automatically sent via email and include:
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- Product details
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- Payment total
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- Transaction reference
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- Invoices are automatically sent via email and include:
6 │ Order Cancellation Policy
Orders may be cancelled within 24 hours of placement.
Email: info@phytomed.herbsarehealth.com
Subject: CANCEL ORDER
Include your name and order number.
7 │ Subscription Policy
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- Subscription orders are billed automatically at your chosen interval
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- Cancel anytime via your account or by contacting us
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- Cancellations are processed within 3 business days
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- No partial refunds are issued for already processed subscription charges
8 │ Shipping & Delivery
Orders are dispatched in 1 business day after payment clears. See our full [Shipping Policy] for delivery methods, timelines, and international conditions.
9 │ AML / KYC Compliance
To comply with anti-fraud regulations, we reserve the right to:
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- Request customer identity verification
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- Delay or cancel transactions suspected of money laundering or fraud
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- Cooperate with relevant financial and legal authorities
10 │ Intellectual Property
All content, trademarks, logos, and software on this website are owned by Phytomed Herbs Distributor by Herbs Are Health or its licensors. Unauthorised use, reproduction, or distribution is prohibited.
11 │ Indemnity & Liability
You agree to indemnify Phytomed Herbs Distributor by Herbs Are Health and its affiliates from any legal claims, liabilities, or costs arising from your breach of these Terms or misuse of our services or products.
We are not liable for:
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- Indirect or consequential damages
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- Service interruptions
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- Loss of data or profit
12 │ Termination
We may suspend or terminate your access to the site and services at any time without notice, especially in the event of violation of these Terms.
13 │ Dispute Resolution
Disputes are governed by South African law.
If a dispute arises:
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- Contact us at info@phytomed.herbsarehealth.com
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- We will respond within 2 business days
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- If unresolved within 14 days, escalate to the Consumer Goods and Services Ombud (CGSO):
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- complaints@cgso.org.za
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- +27 860 243 000 272
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- If unresolved within 14 days, escalate to the Consumer Goods and Services Ombud (CGSO):
14 │ Business Registration
Our official registration certificate, tax identification number, and physical address are available upon request.
15 │ Reseller Terms
We accept product resellers locally and internationally. To apply:
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- Submit a valid ID
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- Sign a formal reseller agreement
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- Commit to a negotiable monthly order quantity
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- Adhere to product guidelines and no unapproved medical claims
Email: info@phytomed.herbsarehealth.com
Subject: RESELLER APPLICATION
16 │ Affiliate / Referral Program
Earn commissions by referring others to become Distributors.
Requirements:
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- Meet minimum referral sales thresholds
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- 30-day cookie tracking window
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- Use approved marketing materials only
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- No false claims or spam tactics
17 │ Contact Information
Email: info@phytomed.herbsarehealth.com
WhatsApp: +27 61 549 3820
Address: 3 Patton Street, Maitland, Cape Town, Western Cape 7405
Live Chat: During business hours
Business Hours
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- Mon–Fri: 9 AM–5 PM
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- Sat: 10 AM–1 PM
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- Sun/Holidays: Closed