Shipping Policy

1 │ Overview

This policy explains how Phytomed Herbs Distributor by Herbs Are Health handles the shipping, delivery, and fulfilment of customer orders. We are committed to ensuring timely and reliable delivery within South Africa and internationally, while keeping customers informed every step of the way.

2 │ Processing Time

  • Orders are processed and dispatched in 1 business days, excluding weekends and public holidays

  • Delivery timeframes start only after dispatch, not at the time of purchase

  • Delays may occur during peak times, promotional periods, or due to courier service disruptions

3 │ Shipping Options & Costs

South Africa

  • PEP Store to PEP Store Pickup: R110 (3–7 working days)

  • Courier Guy Door-to-Door: R200 (2–3 working days)

International Shipping

  • Delivery times and charges vary by country

  • Custom shipping quotes provided upon request

  • Tracking information and courier details will be sent after dispatch

4 │ Customs, VAT & Import Duties

For international shipments:

  • Recipients are responsible for any customs duties, VAT, taxes, or import restrictions

  • It is your responsibility to ensure compliance with your country’s import laws before placing an order

5 │ Order Tracking

Once your order is dispatched:

  • You will receive a tracking number via email or WhatsApp

  • You may use the tracking link to monitor the status and estimated delivery date

6 │ Local Pickup (By Appointment Only)

Local pickups can be arranged at:

3 Patton Street, Maitland, Cape Town, Western Cape 7405

  • Pickups are by prior appointment only

  • WhatsApp us at +27 61 549 3820 to schedule

  • A digital invoice or order confirmation must be presented upon collection

7 │ Delivery Terms & Conditions

  • Ensure your delivery address is complete and correct

  • Courier services operate only on business days

  • Orders must be accepted by someone present at the address

  • If delivery fails, the courier may reschedule or hold your parcel at a nearby pickup point

8 │ Damaged or Missing Deliveries

8.1 Damaged Items

  • Inspect your package immediately upon delivery

  • If items are damaged, report the issue within 48 hours

  • Include photo evidence and email: info@phytomed.herbsarehealth.com

    • Subject: DELIVERY ISSUE

8.2 Missing Items

  • If your order arrives incomplete or with missing products, notify us within 48 hours

  • We will investigate and either resend the item or issue a refund

9 │ Delivery Delays

Phytomed Herbs Distributor by Herbs Are Health is not liable for courier delays due to:

  • Weather disruptions

  • Public holidays

  • Customs inspections

  • Remote area delivery zones

  • Force majeure (natural disasters, pandemics, unrest, etc.)

10 │ Contact & Customer Support

Delivery Queries

Email: info@phytomedcourier.herbsarehealth.co.za
WhatsApp/Phone: +27 61 549 3820

Business Hours

  • Monday–Friday: 9:00 AM – 5:00 PM

  • Saturday: 10:00 AM – 1:00 PM

  • Sunday & Public Holidays: Closed

11 │ Invoice / Proof of Sale

All orders include a digital invoice, emailed after payment confirmation. This document serves as your:

  • Proof of purchase

  • Warranty reference

  • Product and transaction summary

12 │ Contact Information

Email: info@phytomed.herbsarehealth.com
WhatsApp: +27 61 549 3820
Address: 3 Patton Street, Maitland, Cape Town, Western Cape 7405
Live Chat: During business hours


Business Hours

    • Mon–Fri: 9 AM–5 PM

    • Sat: 10 AM–1 PM

    • Sun/Holidays: Closed